PRIVACY POLICY
Privacy Policy
Creating Joy Therapy, LLC ("Creating Joy Therapy", "CJT", "we", "us") respects your privacy. This policy explains what information we collect on our website, how we use it, who we share it with, and the choices you have. We do not collect Protected Health Information (PHI) on this website; any PHI is collected only through a separate, secure, HIPAA-compliant portal as described below.
Information We Collect
Contact information you provide: When you contact us, request information, complete a contact or booking form or email us, we collect only the contact details you provide such as name, email address, phone number, and any message or appointment details you include. We do not collect health records or other PHI on this website.
Automatically collected technical data: Like most websites, we automatically collect limited technical information to operate and improve the site, including IP address, browser type, device type, pages visited, referring/exit pages, and time spent on pages. These data are collected via our website platform and analytics tools and are used in aggregated or pseudonymized form to understand site performance.
No PHI: If you need to provide PHI (Personal Health Information), such as history or medical information, you will be redirected to a separate, secure, HIPAA-compliant system. We do not accept or store PHI through our public website forms.
How We Use Your Information
We use the contact and technical information we collect to:
Respond to inquiries and schedule appointments
Send transactional messages such as appointment confirmations, invoices, and receipts.
Operate, maintain, and improve the website and our services.
Send marketing or practicing updates only if you opt in; you may unsubscribe at any time
Comply with legal obligations and protect the safety and rights of our business and clients
We do not sell your personal information.
Cookies and Tracking Technologies
We and our service providers use cookies and similar technologies to operate the website, remember preferences, and analyze usage. You can control or disable cookies through your browser settings; doing so may affect site functionality. When you first visit the site, a cookie banner will summarize cookie categories and choices.
We may use common analytics and advertising tools to understand site traffic and ad performance. These tools may include, but are not limited to, the analytics features built into our hosting platform and third-party analytics or advertising tags. Each tool has its own privacy practices; consult the provider's documentation for details.
Sharing and Service Providers
We share personal information only as described here or with your consent. We may disclose information to:
Service providers who perform services on our behalf (e.g., website hosting, analytics, email delivery, scheduling, payment processors)
Legal authorities when required by law or to protect rights, property, or safety
Business transfers in connection with a sale, merger, or reorganization; any successor will be bound by this policy
We require service providers to use reasonable safeguards and to process data only as needed to provide their services. We encourage you to review their privacy policies for details.
Email Communications and Marketing
If you opt in to receive updates, we will send only the content you agreed to receive. Every marketing email includes an unsubscribe link so you can opt out at any time. Transactional emails (appointment confirmations, invoices) are sent as needed and are not promotional.
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete or restrict processing of your data, and the right to object to certain processing.
Data Retention and Security
We retain personal information only as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. We implement reasonable administrative technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
If you submit PHI through our HIPAA-compliant portal, that data is stored and protected according to HIPAA standards and our business associate agreements with the provider portal.
Children's Privacy
We do not knowingly collect personal information from children under 18 through this public website. Minors may receive services only with a parent or legal guardian's consent. Any Protected Health Information (PHI) for minors is collected exclusively through our separate, secure, HIPAA-compliant portal and only after a parent or legal guardian has completed and signed the required consent and authorization forms. If a parent or guardian submits PHI on behalf of a minor, we will treat that information in accordance with HIPAA and this Privacy Policy.
If PHI for a minor is submitted to us through the public website by mistake, contact us immediately so we can delete the information and provide secure instructions for submitting PHI through the HIPAA-compliant portal.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Review their privacy policies before providing personal information.
Changes to This Policy
We may update this policy as our business or tools change. The effective date at the top will reflect the most recent revision. Material changes will be posted on this page.
Contact Us
Questions or requests about this policy or your personal information can be directed to
Creating Joy Therapy